Employee Benefits FAQs

  • We offer comprehensive employee benefits consulting, including plan design, compliance, and administration services.

  • Our fees are based on the scope of services required, and we provide transparent pricing tailored to the specific needs of each client.

  • Yes, we provide employee education sessions to ensure understanding and utilization of available benefits.

  • Our team stays informed through continuous training or conferences, industry updates, and active participation in professional associations.

  • We conduct third-party consulting and checklist assessments to ensure our clients' benefits programs align with current legal requirements.

  • We conduct thorough analyses of the client's workforce, considering demographics and preferences, to tailor benefits packages that meet both employer and employee needs.

  • Yes, we leverage cutting-edge benefit administration technology to streamline benefits administration processes, ensuring efficiency and accuracy.

  • We have a dedicated claims support team to assist employees, and our process involves prompt resolution and continuous improvement based on feedback.

  • We have a dedicated claims support team to assist employees, and our process involves prompt resolution and continuous improvement based on feedback.

  • Our consulting approach includes regular assessments to understand the changing needs of the workforce, allowing us to adapt benefits offerings accordingly.

  • We conduct cost-benefit analyses and explore innovative solutions to help clients balance competitive benefits with the right cost-containment programs.

  • Absolutely, we work closely with clients to plan and execute smooth open enrollment processes, providing clear communication materials to employees. We also host live or virtual meetings to enhance the engagement of members and provide crucial resources to support their needs as a patient.

  • Data security is a top priority. We implement robust security protocols, including encryption and secure data storage, to safeguard sensitive employee personal health information.

  • We actively seek employee feedback through surveys, using the insights gained to enhance and refine benefit programs over time.

  • Yes, we have expertise in navigating international regulations and can tailor solutions to ensure compliance with benefits laws in different regions.

  • Absolutely, we can share references and case studies that highlight our successful partnerships and the positive impact of our consulting services.

Medicare FAQs

  • Knowing which Medicare Part D plan is right for you can be difficult. However, there are six key things to consider when reviewing your plan and other options.

    Is my medication in the same coverage tier?

    Your current plan’s formulary may change, and your medications could then be placed into different tiers. This often changes yearly, so be sure to look closely when it is time to review and renew your plan.

    Do I take the same medication as last year?

    Your medication needs often change over time. Whether you have switched to a new medication formula, are taking an additional prescription to treat something new, or no longer need to take a medication you had been taking last year, reviewing which plans are best based on your current medication needs is crucial. For example, you may have previously selected a specific plan with a high premium because it placed a needed recurring medication in a low tier; since the last enrollment period, you switched to a generic version that is less expensive across all plans. In this scenario, you can pay a lower premium and still have the necessary coverage. ¹

    Is my pharmacy in the plan’s network?

    Insurance companies often instruct plan participants to use certain pharmacies or mail-order services. Before signing up for a plan, talk with your current pharmacy to ensure you can use them or if there is another plan that will work that also allows you to keep your current pharmacy.

    Am I paying for a high premium that I don’t use?

    It’s sometimes worth paying up for a Part D plan that offers better coverage because whatever you spend in premiums, you make up for copay savings. But if you don’t have any ongoing prescriptions or your medications are covered on a lower-premium plan, you may be better off opting for a lower-cost plan. ¹

    Does my income affect my benefit eligibility?

    If you have a lower income, you may qualify for better benefits. Low-income members, including those with Medicare and Medicaid, can apply for different benefits. It is important to know all your options. Click here for more information on the “Extra Help” program.

    Does the Medicare plan have a good record?

    A plan’s quality of customer service and attention to detail are measured in star ratings. Good star ratings – especially four stars and above – can mean a plan has demonstrated quality customer service and a track record of paying attention to your healthcare needs (such as periodic screenings or health assessments). Conversely, you should be wary of plans with fewer than four stars. Those plans often have a history of mistreating their members, providing underwhelming customer service, and being slow to process member claims and appeals – delaying or even preventing access to needed health care. ²

    Sources:

    ¹ https://www.medicareresources.org/medicare-benefits/four-signs-you-need-a-new-medicare-part-d-plan/

    ² https://www.medicareresources.org/medicare-benefits/seven-rules-for-shopping-medicare-part-d-plans/

  • You can enroll in Medicare coverage during designated enrollment periods. The enrollment period varies for different situations. The three main periods to pay attention to are:

    Initial enrollment is a seven-month period that begins three months before your 65th birthday, includes the month you turn 65, and extends another three months after your 65th birthday. If you sign up for a plan during the three months before your 65th birthday, your coverage begins the first day of the month you turn 65. If you sign up during your birthday month or in the three months after your birth month, coverage begins the first day of the month after you ask to join the plan. ³

    Open enrollment occurs annually from October 15 through December 7. You can join, switch, or drop your plan during this time. Coverage under whichever plan you select begins January 1. If you didn’t enroll in Medicare when you were first eligible, you cannot use the fall open enrollment period to enroll. Instead, you must use the Medicare general enrollment period from January 1 to March 31. ⁴

    Medicare General Enrollment and Medicare Advantage open enrollment is from January 1 through March 31 every year. If you enroll during the general enrollment period, your coverage will take effect July 1. ⁴

    Sources:

    ³ https://www.medicare.gov/sign-up-change-plans/joining-a-health-or-drug-plan

    ⁴ https://www.medicareresources.org/medicare-open-enrollment/

  • Several changes can be made during the Open Enrollment period: ³

    Change from Original Medicare to a Medicare Advantage Plan.

    Change from a Medicare Advantage Plan back to Original Medicare.

    Switch from one Medicare Advantage Plan to another Medicare Advantage Plan.

    Switch from a Medicare Advantage Plan that doesn't offer drug coverage to a Medicare Advantage Plan that offers drug coverage.

    Switch from a Medicare Advantage Plan that offers drug coverage to a Medicare Advantage Plan that doesn't offer drug coverage.

    Join a Medicare drug plan.

    Switch from one Medicare drug plan to another Medicare drug plan.

    Drop your Medicare drug coverage completely.

    You cannot, however, make changes to any Medigap plans. These plans are only guaranteed issue in most states during a beneficiary’s initial enrollment period and limited special enrollment periods. ⁴

  • Medigap is another name for Medicare Supplement insurance plans that help patients pay for out-of-pocket healthcare costs that may be incurred with Original Medicare Parts A and B. Medigap enrollment is a six-month period beginning the first day of the month you turn 65 years old. You must be enrolled in both Medicare Part A and Part B to be able to purchase a Medigap plan. During that time, you can buy any Medigap policy sold in your state, regardless of your health status. During the six-month Medigap enrollment period, insurers must charge people with preexisting conditions the same price as they charge people in good health. ⁵

    If you apply for Medigap coverage outside of your open enrollment period, insurers are allowed to use medical underwriting to deny or charge more for coverage in most states. This means you may pay more or be denied coverage if you have preexisting medical conditions, such as diabetes or heart disease, or if you are facing an upcoming surgery. ⁶

    Sources:

    ⁵ https://www.nerdwallet.com/article/insurance/medicare/what-is-medicare

    ⁶ https://www.medicareresources.org/states/